HubSpot has scrapped a plan to pool customer data for an AI feature after a four-day backlash, a lesson in how touchy the AI-data grab has become.

HubSpot announced a July 1 terms change allowing customer enrichment data to be shared across accounts, then fully reversed it by July 5 after sustained backlash, e ...

HubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with ...

Our research shows that HubSpot is better than Zendesk when it comes to marketing, but Zendesk Sell offers a better option for sales teams, with each providing some of the best CRM software for small ...

Pipedrive and Hubspot are user-friendly, full-featured CRM platforms for small businesses. Learn how their features, functionality and pricing compare.

PR and HubSpot leaders will share practical ways earned media, fresh content, and trust signals help B2B brands get ...

Fuentes Zapata LLC launches CRM For Kids, a software game that introduces children ages 6 and older to CRM and business ...

As businesses spend more on AI from Anthropic and other new providers, traditional enterprise apps and IT services providers ...

The Boston tech scene’s AI mojo has been mounting, with a free-wheeling mega conference in May, dozens more events put on by ...

AI agents are now taking over repetitive work, identifying issues humans may miss, and helping teams maintain testing speed ...

In modern marketing, they say content is king, a phrase that reflects the reality that valuable, relevant, and consistent content is the most effective way to attract, engage, and retain customers.

The formula for AI ROI is changing as businesses measure productivity, trust, customer outcomes and enterprise value instead ...