When AI platforms begin to control the customer journey end to end, loyalty becomes the inevitable next layer. Owning how shoppers find, decide and pay creates a natural gateway to owning how they ...

Retail leaders highlight that seamless customer journeys across multiple platforms are crucial. The focus is shifting from marketing ideas to practical execution. Companies need integrated systems and ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Self-service is no longer confined to a few large touchscreens near the front of a store. Today, it shows up everywhere, often in places shoppers do not consciously label as kiosks at all. It might be ...

To stay competitive in this environment, independent retailers can build a modern software foundation that reflects the realities of specialty retail.

Ollie's Bargain Outlet is positioned to benefit from a potential pickup in consumer spending, according to Wells Fargo. The bank upgraded the discount store chain to overweight from equal weight.

MARLBOROUGH, Mass., March 11, 2026 /CNW/ -- Competitor IQ (CIQ) today announced the release of its State of U.S. Retail Banking study, a comprehensive examination of how consumers experience retail ...

Discover how Brixton Capital acquires The Quad at Whittier for $100M. Read about this major retail center acquisition and what it means for SoCal CRE!

Kitchenware and home goods retailer Williams-Sonoma (NYSE:WSM) in Q4 CY2025, with sales falling 4.3% year on year to $2.36 ...

According to Consumer Reports, more than a quarter (27%) of people who checked their credit reports found errors serious enough to impact their score — including accounts they never opened and ...

Home Depot cuts back key employee benefit amid customer struggles Home Depot imposes stricter rules for a popular employee incentive as the retailer cuts costs amid sluggish sales growth. Feb 20, 2026 ...

Moss has brought back its made-to-order suiting service, with a refreshed approach and expanded scope for personalisation. The renewed custom-made experience allows suits to be shaped with greater ...