It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Omaha Steaks announced major changes aimed at faster growth and faster delivery. The company said in an announcement on Wednesday that it planned to open more than a dozen new retail stores in 2026 ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Service robots combine sensors, artificial intelligence, and autonomous movement to assist people in structured, real-world settings. Unlike industrial robots confined to factories, these systems ...

New data suggests that in Australia and New Zealand, hackers are increasingly targeting companies in non-critical sectors like retail and construction. Cyble's "Threat Landscape Report 2024" for ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Running the numbers behind fuel gallons sold can drive growth. At Dover Fueling Solutions (DFS), we decided to put this strategy into action to measure the business impact of providing an enhanced ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...