Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and ...

LastPass said customer contact and support data were exposed after attackers used stolen Klue OAuth tokens to access its ...

Justin J. Gunnell and Krista Staropoli of Sher Tremonte LLP discuss restrictive and flexible approaches to whether attorney-client and spousal privileges are waived when a spouse is present during ...

Have you ever had a customer unceremoniously dump you? Here is what I learned after a longtime client dumped us.

AI can produce the language of care, but therapy depends on a trained human presence that listens, responds and remains ...

TALLMADGE, Ohio — From a small startup founded by two partners more than 20 years ago to a growing health insurance company ...

People no longer want to be treated as segments or account numbers. They want to be understood as individuals.

New Outlook now has advanced PST support, including search, but Classic Outlook still needs to be installed for now.

A 51-year-old man who sexually abused clients with disabilities, including a teenage girl, blames alcohol and being "desperately lonely".

Strategic alignment of global technical teams ensures everyday operations reflect core values of proactive support and customer empowerment AUSTIN, Texas, July 1, 2026 /PRNewswire/ -- Scale Computing, ...

Financial advisors can use this structured AI prompt to help identify potential compliance concerns in draft client ...

A practical guide for advisors building retirement fixed income portfolios that balance income generation, risk management, ...