Before smartphones, landline telephones were the way most people kept in touch. And until direct dialing became common, a switchboard operator's assistance was often needed to help with long-distance ...

WOBURN, MA / ACCESSWIRE / April 20, 2017 / Parlance, developers of innovative virtual agent and operator solutions for large enterprises, released a new White Paper today that examines the role of ...

The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

Townsville University Hospital has set a new record with switchboard operations answering a call every minute of every hour of every day last week. The switchboard fielded 10,610 calls in the week ...