A chaotic scene unfolded as an American Airlines passenger attempted to enter the cockpit on a flight scheduled from São Paulo, Brazil, to New York City, intense footage shows.

American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?

American Airlines’ recently implemented crew meal reimbursement policy is raising serious concerns about potential flight delays in several major hubs across the country.