Massachusetts utilities company National Grid is once again the target of criticisms from customers over billing practices.

As a result of the crash, troopers reported that wires were down. At 10:12 p.m. Saturday, National Grid reported that 100 ...

Yesterday’s system demand reached approximately 92% of ISO New England’s all-time peak, levels not seen since 2010,” utility ...

As of August 2024, National Grid said about 160,000 customers in Massachusetts received the discount rate. The company estimates that about 390,000 households in its territory are likely eligible.

BOSTON — National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures.

National Grid said the monthly bill of an electric customer using 600 kWh will increase from $179 last winter, to about $293 for this winter.

Massachusetts man who owed money to National Grid, faced ‘harassing’ calls scores win in Appeals Court He has argued the debt collectors’ calls invaded his privacy, caused him emotional distress ...

A new, tiered discount rate program that National Grid said is a first for Massachusetts would cut monthly electricity bills from 32% to 55%. Customers earning 60% of the state median income or ...

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter ...