Mukund Kalmanker, Global Head of Data, Analytics & AI at Apexon, brings over two decades of experience leading large-scale enterprise transformation initiatives, with a career spanning senior ...

AI is steadily reshaping how organizations collect and interpret data, but one area has remained stubbornly manual: phone-based surveys. Now, Miravoice is aiming to modernize that process with a fresh ...

For years, insider risk was framed around worst-case scenarios: malicious employees, stolen data, and damage discovered after the fact. That framing was always incomplete. In the age of AI, it is ...

New research finds AI can pass as human until it remembers ‘too well’, with simple memory tests exposing chatbots by their lack of normal human errors. Researchers from Princeton have developed a ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

Each year, millions of people flock to social media and dating apps in search of connections. Unfortunately, fraudsters will be right behind them. The rise of AI technologies such as deepfakes and ...