Shifts in 988 hotline volunteer behavior can have a major impact for autistic callers, a population more likely to experience ...

Chris Mack stood out so strongly among dozens of interested candidates that USF "proactively" pursued him. Within days, he ...

It's the nature of the business, but it's still hard to say goodbye. The Cowboys HC and Osa Odighizuwa had a moment after his ...

Will Wade doesn’t ignore the firestorm that has followed him for almost a decade since the previous time he was LSU’s men’s ...

For the community, it means better call handling, it means better documentation and ultimately a higher level of service.” — Angela Elsey, director of Central Dispatch at the the Macomb County COMTEC ...

It’s early morning, November 17, 2023, and the Michigan football facility is humming. The Wolverines are 10–0, ranked No. 2 in the country, and the bus is loading for a road game at Maryland.

The Philippines is one of the world’s most compelling destinations for customer experience professionals. The country’s IT-BPM industry is projected to reach $42 billion in revenues and generate 1.97 ...

A missed goaltending call in Tennessee basketball's Elite Eight game against Michigan allowed the Wolverines to go on a 24-2 run in the first half.

During the final week of spring training, Terry Francona was looking for Dane Myers. Myers had a day off from Cactus League action that day, but he still was grinding through drills at the team ...

The Boilermakers score with elite efficiency, making good on a plan set in motion in November, with groundwork laid before ...

GAINESVILLE, Fla — Florida Gators coach Todd Golden prefers winning to wake-up calls, if given the choice. Entering the SEC Tournament, he dismissed the notion that a loss could serve as a reality ...

Designed for patient access directors and call center managers, the scorecard addresses a persistent measurement gap in healthcare contact center operations: the disconnect between speed-based metrics ...