Sinergify, a Salesforce-Jira integration by Grazitti Interactive, secures its second consecutive Bronze at the 2026 Stevie Awards® for Sales & Customer Service.

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Backed by Rockbridge Growth Equity, FormativGroup today announced the acquisition of Flok, a Salesforce consulting firm known for helping organizations transform customer support operations and ...

Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco's largest private employers.In a recent interview on The Logan Barlett Show podcast, Salesforce CEO Marc Benioff spoke ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Salesforce's AI Day will have a lot more information to share, but here's a tasty appetizer from one senior exec. Salesforce later today will unveil a slew of product and strategy announcements at a ...

As one of the world’s biggest tech companies, Salesforce (CRM) has revolutionized businesses by automating and centralizing ...

Salesforce clients will be able to exchange Slack messages with a ChatGPT chatbot that can show data from Salesforce. New tools drawing on OpenAI models can write customer service responses and ...

HubSpot and Salesforce are popular customer relationship management (CRM) platforms supporting businesses of all sizes. If you’re on the hunt for a CRM, you may be considering one of these two major ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...