Customer service in Trinidad and Tobago has long been a topic of mixed experiences and divided opinions. For every story of ...

Banks spend millions each year attempting to track down the perpetrators of account fraud and recover lost funds, with a ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

If you've never eaten at a Dick's Last Resort and you're not sure what to expect, we created a list of rules you should ...

HMRC has been criticised for going beyond inefficiency into sheer indifference, "punishing those who try to play by the rules ...

In a shocking video, a frustrated Ola scooter owner in Gujarat set his vehicle on fire outside a service centre, sparking ...

A small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination” were included in the leak, Discord informed users like me last week.

Dialpad, the leading AI-powered communications and agentic platform, today announced the launch of its new Agentic AI ...

Dealers are collectively losing millions in potential revenue due to inaccurate or outdated customer records, according to ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

“I’m writing to ask for your help with a consumer issue involving Aer Lingus,” begins a mail from Mary. “This involves a request by me to Aer Lingus customer service on August 28th, 2025, to cancel ...

A reader called Anne has been given the right runaround by her telecoms provider. She is furious at how she has now ended up owing them €1,700 and is being threatened with debt collectors unless she ...