In this insightful discussion, Juan Carlos Mora, President of Bancolombia, addresses the recent service disruptions affecting customers. He acknowledges the challenges faced by users and offers ...

Parrot Mobile, a new, contract-free MVNO (Mobile Virtual Network Operator) and U.S. mobile service provider, announced its official launch on March 11, marking its debut by establishing a commitment ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...