Massachusetts utilities company National Grid is once again the target of criticisms from customers over billing practices.

Yesterday’s system demand reached approximately 92% of ISO New England’s all-time peak, levels not seen since 2010,” utility ...

Numerous gas and electric customers said the utility giant left them in the dark for months about a move from paper to electronic bills.

As of August 2024, National Grid said about 160,000 customers in Massachusetts received the discount rate. The company estimates that about 390,000 households in its territory are likely eligible.

BOSTON — National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures.

As a result of the crash, troopers reported that wires were down. At 10:12 p.m. Saturday, National Grid reported that 100 ...

Massachusetts man who owed money to National Grid, faced ‘harassing’ calls scores win in Appeals Court He has argued the debt collectors’ calls invaded his privacy, caused him emotional distress ...

National Grid was approved for an 11 to 13% increase. For Eversource, the approved spike was 25 to 30%. As WBZ-TV reporter David Wade found , while gas prices have had slight increases, delivery ...

National Grid has restored power to more than 20,000 customers in Massachusetts since high winds swept through the state. Restoration work is continuing as conditions are deemed safe.

About National Grid. National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts.

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures. In a letter ...