Over-the-top or OTT messaging is responsible for billions of dollars in losses for telecom operators around the world. While the industry as a whole is trying to find ways to compete, the new forecast ...

Recently, word of Nokia (News - Alert)'s planned patent war against Apple (News - Alert) arrived, and showed us all that Nokia is still a major force for innovation in the next generation ...

Chinese IP-PBX (News - Alert) and IP telephony device manufacturer ZYCOO aims to be a full-service shop for its distributor customers. The company’s bread and butter is a line of VoIP solutions ...

Charlotte, NC’s booming economy has necessitated an overhaul of the city’s decade-old 311 customer relations management (CRM) infrastructure. Charmeck, the system that fields citizen service calls and ...

Metropolitan Bank, founded in 2008, is a growing FDIC-insured institution with locations in Tennessee and Mississippi. The bank has recently turned to video conferencing to better their communication ...

Gartner (News - Alert), Inc., the world's premier information technology research and advisory company, recently positioned Mitel in the Leaders quadrant of the latest Magic Quadrant for Unified ...

When wearable devices first started appearing, one of the biggest uses of such technology, hands down, was in the fitness sector. Refinements on pedometers, augmentations to mobile devices that let ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Skycasters, a broadband satellite internet service provider for businesses has announced its newest and largest Mobile Satellite Trailer (MST). The new 1.8 MST is a fully self-contained mobile ...

As many in the contact center industry are certainly aware, sweeping changes to the Telephone Consumer Protection Act (TCPA), as laid forth by the Federal Communications Commission (FCC (News - Alert) ...

Although your VoIP system can dictate how successful your business communications are, it wouldn’t be as strong without a quality softswitch behind it. Softswitches route calls and are usually used to ...

Like father, like daughter, eh? PowerNet Global (News - Alert) (News - Alert), a provider of VoIP call center solutions, has just named its new CEO, Allison Stevens, formerly chief operating officer ...