A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program. Now in its fourth ...

How do retailers maximize their retail media inventory and incremental revenue while creating a better shopper experience and ...

Emplifi’s report offers deep insights on Gen Z and Millennial social commerce trends, highlighting how consumer expectations have shifted across generations NEW YORK--(BUSINESS WIRE)--Emplifi, the ...

Retailers are using visual media intelligently to create the frictionless, personalized online and in-store experiences that consumers love, according to global research out today from Cloudinary. A ...

New updates across the 8x8 Platform for CX include AI chat summaries, secure payments, RCS messaging and accessibility ...

BlueConic’s new platform focuses on using customer data for revenue growth, lifecycle optimization and faster execution.

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

The partnership  empowers businesses of all sizes, including multi-location brands and franchises, to streamline customer engagement, marketing automation, and website management in one seamless ...

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

The more we cover the intersection of marketing and customer experience — and the associated technologies that create campaigns, experiences and customer service and support — the more we ...

As a framework, disciplined Agile offers teams the freedom to find the right tools and processes for their unique needs.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...