A review of Focus Advisors’ proprietary location data shows independent non-dealer MSOs are making moves as 13 acquired at ...

Many technicians underestimate the impact of mixing filler on cardboard, which can lead to adhesion issues and rework. Switching to disposable paper boards is a cost-effective way to enhance repair ...

With a focus on certifications, technology, and customer-centric processes, the over-70-year-old family business on Long ...

Structured mediation preparation can resolve collision repair disputes efficiently with clarity and organization.

A dedicated parts person is crucial for managing insurance, vendor communication, and returns effectively. Clear ownership ...

“Technology’s coming,” says Hollas, “no matter if somebody wants it or not. And those that will embrace technology will be ...

Self-reflection, understanding individual backgrounds, and focusing on contributions beyond metrics can help leaders manage difficult personalities effectively and build ...

In a complex, data-driven collision repair landscape, independent shops must leverage accurate data to stay competitive and profitable.

Rather than guiding customers toward or away from filing an insurance claim, we need to give them the tools or resources to make an educated decision, or "Help Them Decide." There are multiple factors ...

Parkwood Collision's second facility is designed with a new layout to improve productivity and streamline workflow.

Amid difficult economic pressures and rising insurance premiums, three collision repair shop operators share how they educate ...

Editor's note: This article was originally published June 2002. Planning the pulls needed to restore structural dimensions starts with analyzing the damage accurately. Mapping out a repair is a ...