2.7K views · 51 reactions | "Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration | Facebook
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27 reactions · 5 comments | MTA congratulates our most recent class of Professional Bus Operators on their graduation! Check out this video as we welcome these accomplished individuals to the MTA family, with best wishes for safety and success throughout their careers #MDOTmoves | Maryland Transit Administration | Facebook
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