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The Housing Ombudsman, an impartial organisation that investigates complaints about housing organisations, has changed the way you can submit new grievances. They will no longer accept emails. Instead, you will need to fill in their online complaint form [https://www.housing-ombudsman.org.uk/online-complaint-form/] or contact them by phone 0300 111 3000. Please note that the Housing Ombudsman will only consider a formal investigation once the landlord’s internal complaints process has been fully
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