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5:30
YouTube
BenchmarkPortal
Tone of Voice | Online Call Center Agent Soft Skills Part 4
In part 4 of this series on agent soft skills, we’ll define about what tone of voice is and explain 5 elements of tone that you must be aware of as a phone agent. We will explain why tone of voice is so critical when speaking on the phone, give you some examples of how tone can impact what people hear or understand, and give you 4 great tips ...
116.5K views
Sep 24, 2020
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